Frequently Asked Questions
Questions That Our Users Frequently Ask Us
For Customers
What is Pluggable?
What is the Pluggable marketplace refund policy?
- If the publisher is unable to respond or address the issue within … business days, we'll grant the refund, and request that the publisher update their product with the feedback we receive.
- Make sure to review Pluggable marketplace guidelines before submitting a refund request.
- After reaching out to the plugin publisher at their listed support email address or website link for troubleshooting, you may request a refund by submitting a refund request case within 14 days from the date the transaction took place.
In the case of bugs or technical issues, please provide a detailed description of the issues by including screenshots, videos, system logs, and/or reproduction steps in order for the support team to replicate the experiences. Please also include any suggestions or support provided by the developer.
What can I do if I’m having trouble downloading a plugin I’ve purchased?
Can I modify the plugins that I purchase?
Can I directly contact the publisher for a refund?
Can I share the plugins with others?
Got more questions?
Can I use my license key on another website?
For Sellers
What is Pluggable?
How do I become a Pluggable seller?
From here, click on the “Become a seller” button.
Fill out the information on the form and submit it. Our quality assurance team will review your application and get back to you ASAP!
What do I need to provide while submitting a plugin?
Can I sell my plugin somewhere other than Pluggable?
When do I get paid?
How do I report piracy or redistribution of my plugin
How does my plugin submission get reviewed
- The plugin is accurate and functions as advertised on the submission form.
- The plugin is able to pass a technical and functional review to ensure the quality of work.
- The plugin would add overall value to the Pluggable marketplace and is not easily reproduced.
Who is responsible for testing and QA of my plugin?
When will my plugin be published?
While your plugin is approved but not published, we will reach out to you if any kind of change is needed. You can also create a “support case” for any type of update and assistance.
Where should I report a review?
- Unwanted commercial content or spam.
- Hate speech or graphic violence.
- Harassment or bullying.
- Technical inaccuracy.
Why was my submission declined?
Please do not resubmit your product without making the requested changes.
The most common reasons that products are declined on the Pluggable marketplace are:
- Not high enough quality
- Incorrect file format
- Buggy code
- Code copied from another plugin
Can pluggable customers modify, resell or transfer my plugin?
What happens in cases of fraud?
Do I need to provide content and media for my plugin?
Will I be responsible for my plugin support?
We also have a plan ( link to the plan) if you wish to have your plugin support managed by our dedicated support team. After subscribing to that plan, any type of issue the customers face with your plugin will be handled by the Pluggable support team.
Can I remove my published plugin from the Pluggable marketplace?