Questions That Our Customers Frequently Ask Us
What is Pluggable?
What is the Pluggable marketplace refund policy?
- If the publisher is unable to respond or address the issue within … business days, we'll grant the refund, and request that the publisher update their product with the feedback we receive.
- Make sure to review Pluggable marketplace guidelines before submitting a refund request.
- After reaching out to the plugin publisher at their listed support email address or website link for troubleshooting, you may request a refund by submitting a refund request case within 14 days from the date the transaction took place.
In the case of bugs or technical issues, please provide a detailed description of the issues by including screenshots, videos, system logs, and/or reproduction steps in order for the support team to replicate the experiences. Please also include any suggestions or support provided by the developer.
What can I do if I’m having trouble downloading a plugin I’ve purchased?
Can I modify the plugins that I purchase?
Can I directly contact the publisher for a refund?
Can I share the plugins with others?
Got more questions?
Can I use my license key on another website?